Shipping & Returns

Shipping Fees

As much as I would LOVE to offer you free shipping, the astronomical cost of shipping within and from Canada is just not sustainable for small businesses. I do offer flat rate shipping to help get my products into your hands, but often, even that isn't enough. Learn more about the truth surrounding shipping costs.

Local Pickup

Local pickup is available to residents of Alberta who are able to travel to The Maker's Keep at The Grand - 10806 124 Street, Edmonton, AB.

Please pick up your order ASAP when you receive your pickup notification. Any orders left after 7 days will be removed from the store and I will contact you to arrange shipping or a refund.

If you require a specific pickup day that is later than the 7 days, leave a note when you place your order and I will do my best to accommodate.

Order Tracking

In Canada & to the USA:

  • Mugs are shipped with tracking
  • All other items are shipped lettermail without tracking

    Estimated Delivery Times

    All products are shipped from Alberta, Canada.

    Orders within Canada: Approximately 2-14 business days

    Orders to the USA: Approximately 2-4 weeks

    These are estimates and cannot be guaranteed. Once the packages leave my hands they are at the mercy of the postal systems.

    Returns

    I do not accept returns. Why? The environmental impact of shipping returned products contributes to over 5 billion pounds of landfill waste annually.

    I ask that you buy only what you need, and ask questions before making a purchase. I am always here to answer any questions you may have, so please contact me through email.