FAQ

How soon will my order ship?

Orders will ship within 7 days of being received.

Will my order have a tracking number?

  • Mugs are shipped with tracking
  • All other items are shipped lettermail without tracking

When will my order arrive?

All products are shipped from Alberta, Canada.

  • Orders within Canada: Approximately 2-14 business days delivery time
  • Orders to the USA: Approximately 2-4 weeks delivery time
These are estimates and cannot be guaranteed. Once the packages leave my hands they are at the mercy of the postal systems.

Are your mugs microwave and dishwasher safe?

My mugs are professionally screen printed, so they are microwave safe! To preserve the imprint, hand washing is strongly recommended.

Are your stickers professionally printed?

Yes, my stickers are professionally printed on vinyl, so they are weatherproof, scratch proof, and fade proof.

What paper is your stationery printed on?

All of my stationery is professionally printed on 100% recycled paper. It costs me more but it’s part of my brand strategy to reduce my impact on the environment.

Where do you ship?

I currently ship to Canada and the United States. View more info on my shipping policies.

Do you offer local pickup?

Local pickup is available to residents of Alberta who are able to travel to The Maker's Keep at The Grand - 10806 124 Street, Edmonton, AB.

Please pick up your order ASAP when you receive your pickup notification. Any orders left after 7 days will be removed from the store and I will contact you to arrange shipping or a refund.

If you require a specific pickup day that is later than the 7 days, leave a note when you place your order and I will do my best to accommodate.

Do you accept returns?

I do not accept returns. Why? The environmental impact of shipping returned products contributes to over 5 billion pounds of landfill waste annually.

I ask that you buy only what you need, and ask questions before making a purchase. I am always here to answer any questions you may have, so please contact me through email.

Do you offer wholesale pricing?

I sell wholesale through Faire. You can find my shop at https://spruceandsky.faire.com